If so then this may help you reset the keypad to a pin you can use.
Genie garage door keypad reset.
This procedure is for the keypads with the flip up covers although it may work for others.
Keypad is black with a slide up cover showing the genie logo only this keyless garage door opener entry pad works with genie transmitters using 390 mhz frequency.
Lost your garage door manual.
If you have a wireless keypad.
Using a ladder or a chair find the reset recode button on the garage door mechanism thing a ma jigger i m sure there s a name for that box that the garage door is attached to but i ve had my limit of google today after trying to find the instructions for the keypad.
Genie garage doors are known for their convenience and easy to use remotes.
Never knew the pin in the first place.